Our team’s experience, know-how and expertise will help you attract, interact and retain more customers. We understand today’s travellers “decision making journey” and we provide the necessary tools to engage with them at all possible touch points of interaction.
We have developed a key point structure that covers all of these touch points:
We provide smart & friendly tools on how to implement our Brand’s Standards. Each hotel will benefit from our global communications and PR marketing plan. Brand recognition is also reinforced from our field marketing strategy – local & regional on-line and off-line marketing plans; pre-opening and post-opening follow-up.
The Mangalis marketing and sales strategy includes the creation of an extended and optimized brand website designed to increase brand awareness and to generate revenues. It supports multi language and multi devices to improve customer’s interaction with the brand and hotel.
Integrated web booking engine with real-time availability, linked to the Hotels Central Reservation System, automatic immediate reservation confirmation sent to customers from the system to increase efficiency and reduce labour costs.
We provide support for Corporate and local Search Engine Optimization and Search Engine Marketing (pay-per click) and a social media plan to engage more costumers.
Automatic distribution & direct connection to the biggest online travel agencies, metasearch engines and all GDS channels recommended for your location to increase visibility and reduce commission rates.
At Mangalis we concentrate our efforts in helping hotels achieve the best performance. We provide a dedicated team ready to manage the hotel global sales ecosystem.
Our national and regional sales representatives will support you with the management of RFP’s, MICE organization and groups focusing always on the customer while driving revenues.
Maximize your revenue and manage your hotels performance in real time. We have chosen the best tools and procedures to provide the hotel with full access to our property management system (PMS) to attract more customers and sell more rooms.
We use the best revenue management techniques in order to have total control of the sales of the hotel.
We recognise the value of a returning customer that’s why our program focuses on the customer’s needs and expectations and awards them with the best benefits and advantages currently on the market.
AvantGarde by Mangalis is Mangalis Guests Loyalty program. It offers the unique blend of functional elements with the emotional bonding of making our guests feeling recognized and valued.
In addition, to a better points system, guests have access to an array of exclusive services that are enriching their experience of staying with us. The Loyalty program points redemption system is integrated with key industry players like airlines (Delta, Air France, KLM, Qatar Airways…), other hotels chains (Amari, Emaar…), retail (Amazon, Mango, Boots…).
The loyalty platform is powered by Hospitality Marketing Concept through Voila program, a leading global provider for loyalty marketing solution with global penetration in over 50 countries and 1250 partners, with more than 25 years of global operations.